My husband and I had been contemplating getting a new car for several months but dreaded the whole process. After visiting several dealerships on the East Side, we were quite frustrated and disappoint
Thank you to Dorschel KIA and Terry Butler for making my car buying experiance so easy. What I thought was going to take hours, only took about an hour. Terry had just what I was looking for and I was
We arrived at Dorschel Kia to "shop around" for a vehicle. Mathew Sherman welcomed us with a warm smile. He didn't behave like other salesmen that want to "sell you a car no matter what". He was kind,
This is my first time buying from Dorschel. My daughter and her husband both bought Toyotas from Dorschel and she brought be over to the Dorschel Nissan. Kyle Stefano took care of us and he was patien
Fast, easy and friendly...great customer service!
Much thanks to Christina Dana and the Dorschel Auto Group for making our out of state buying experience smooth and quick. After driving five hours to Rochester Christina knew exactly what we needed to
Excellent customer service. Excellent competitive price without the haggle. Dorschel went above and beyond my expectations.
I worked with Mike Perterson on getting into a Toyota Rav 4. He was the greatest! I really could not go through w/ the transition, I am in a position of fear with my finances. He did everything to hel
This is the second car I've purchased at Dorschel. Very nice buying experience. They really are transparent and upfront about everything. I am very happy with the car too.
My wife and I were looking for our first luxury SUV after deciding to downsize from a Nissan Armada Plat edition. Our sales consultant Jon Brennan was very through in explaining the vehicle (Infiniti
I had my RAV4 appraised this morning while it was in for service. The Vehicle Exchange Team person was helpful, honest and answered all of my questions. We are not sure if we are going to replace th
I recently bought a black 2014 Kia Soul and couldn't ask for an easier experience. I came in thinking i was only going to test drive and get an invoice, but i left driving. Chris was definitely helpfu
Frank Gattalaro is the very best automobile sales person that I have ever dealt with, I discussed my needs and desires with him for weeks before I actually decided on what I was going to do. Frank nev
It's been over 6 years since my last car buying experience and I was dreading this one. I stopped by the dealership on Tuesday to "look" and I drove a couple vehicles. Kyle Stefano was great. No press
I purchased a fully loaded 2014 Nissan Altima 2.5SL on Nov 19th, 2013, and I was extremely pleased with my purchase experience at Dorschel Nissan after a week long shopping around and comparing with t
I have never had a more comfortable car buying experience than I did last week with Bill Treadway at Dorschel Henrietta. Being a single mom and having to navigate such a big, important purchase as a v
Great experience, we had been looking to purchase a new car for months and talk to several dealers. Dorschel and Chris Stelter were by far the best!
I recently purchased a used Volkswagen Jetta from the Dorschel Automotive Group. This experience, which concluded a 2 month search, was so positive that I consider Dorschel a first class dealership. M
The attraction for me that brings me back to Dorschel is the simplicity of the process. I am not a fan of buying cars. I realize it is a part of life that is tough to avoid. Like going to the dentist.
I went to buy a car on Wednesday night and left with my dream 2011 Jetta that I wanted. Natalayia in the VW department did a great job in helping me find the car I wanted. She reassured my dad and boy
After shopping around online and at local dealerships for weeks, my search lead me to Dorschel, the place I wished I had started my search, I would have avoided a lot of frustration and wasted time. I
I had been looking to replace my 11 year old Jeep Liberty and had very specific needs especially in the cargo space. I was originally looking at the Nissans but was disappointed in the redesign of the
I just want to put Barbara George in the spotlight. She contacted me to check with me to see if my recent service appointment was satisfactory. I told her yes and all my concerns were addressed and ta
Great sales department. I have purchased many new vehicles in my lifetime but never had such a pleasant experience as I did at Dorschel. At other car dealers in the past I walked away feeling like I g
I recently purchased my second used vehicle from Natalya Depasse at Dorschel Automotive, and once again she made my buying experience one that I will be sharing with all my friends and relatives. Nata
What a stress free experience. We went to a dealership that was closer to home and walked out very upset with how we were treated. The next day we headed out to Dorshel Nissan. We were given to the ve
I just took home my second Infiniti and enjoyed the process of purchasing without any pressure from the Salesperson, Christina Dana. She was very knowledgeable on the new Q50 Infiniti model and I had
Excellent customer service in the Infiniti Service Department. Tom Chiazza has handled 2 of my repairs on my G37 and he does an outstanding job of getting me in and out quickly. I traveled from Buff
I can't begin to express my sincere gratitude and appreciation for the "Fab 4" at Dorschel Toyota. I had called with an emergency on a Monday evening. Jeremy and Jarvis were able to take care of me an
Typically, buying a car is all about fairly intense negotiating going back and forth about your trade the price of the car you're buying, what a pain. Clear, simple, different, very refreshing + it wo
This was my first time in buying a vehicle from you and I would do it again. My experience fit with your slogan of clear, simple and different. Meghan G. provided me with a no hassle experience, answe
My husband and I recently purchased a car from Dorschel and couldn't be more pleased. Our sales person, Vince Epping, was incredible! He found exactly what we were looking for and was always very pr
Everyone I met at Dorschel was exceptional. Especially Art Chase. He knew what I wanted and got it for me. I love my RED Kia.
I traveled from out of state to purchase my preowned Veloster at your dealership. James Crowell was a pleasure to deal with and the process was clear and simple. I knew the exact price of the car and
I am so pleased with my new purchase the Kia Sportage! Jason Knope was my sales rep and he did an amazing job. Very professional, took the time to explain everything. I highly recommend him and I will
I have never taken the time to write a review for anything in the past, but having recently purchased a car from Dorschel; I feel the need to share my superb experience. I spent an entire day at Dorsc
Car buying made easy: No pressure. No stalling. Very efficient. Made purchase at 10:00, went to lunch, came back and car was ready to drive home.
Thank you so much for the excellent service and calm demeanor with no BS each and every time. I really appreciate the shuttle service to and from work! Although, I did not purchase my car here, I wi
The best car buying experience ever...loved the "no haggle" pricing. Many thanks to Scott Kells-Murphy for taking the time needed to help me find my new car.
My car was recently stolen, so I was walking the lot looking around for a replacement vehicle when I was greeted by a Gentleman by the name of Will Trafton. I will begin this review by saying how imp
I have never been anywhere where one is treated with the upmost respect.Why would anyone go anywhere else when, honestly, Dorschel is Rochester's best kept secret( like that a little cafe that everyon
My decision to purchase my 2010 Nissan Murano had as much to do your hassle-free, comfortable and honest sales process as it did with the car itself. After visiting several dealerships throughout Roch
Ryan Chacinski, with the input of his team leader, Phil, is the reason I bought my car from your dealership. He was excellent! He met me promptly at the agreed-upon time and spent almost 3 uninterrupt
What a great experience! Amy Keener was my sales person, and she made the lease process much better than it was the first time. She is a great member of your team! Thank-you again, Amy!!!
Hi I just want to say thank you very much for fixing my car and even though it was past the warranty you guys - Andy Honan - got the job to fit under the warranty. I bought the car new from Dorschel i
I just wanted to put in a good word for my service rep., Jeannie Lay. She was very positive, friendly and helpful. She is very personable, she took an interest in me. It was one of the best experience
I would like to recognize the EXCELLENT customer service and customer care of Tom Chiazza. I am an attorney... a former District Attorney at that, and I don't trust that many people in general. Howeve
Ian M. approached me with a no hassle, calm demeanor. I was only going to test drive a vehicle, but because Ian listened attentively to my needs he knew that Dorschel had a vehicle that I should look
We had a terrific experience with Joe Yanda. He met all his commitments and was extremely proactve. We would definitely return and would deal with Joe without hesitation. Great experience!
There is no department around that could compete with Dorschel service department. The work is always done with the best of care. The customer service especially by Pat Velten is beyond excellent. Tha
Everyone, including the staff at the payment station, is VERY friendly, and ALL have a good attitude.....I have not met ONE PERSON at Dorschel, who exhibited a bad attitude.
We'd like to commend the exceptional service and attention we received from Andrew. He exemplifies: clear. simple. different. From his welcoming handshake to our drive off the lot, Andrew made our exp
Ken F., Webster, NY
I'd like to take a moment to comment on the willingness of Doug to go above and beyond in assisting me in any issue that I may have regarding my vehicle. He is always extremely courteous and helpful w
I can’t tell you what an incredible experience it is NOT to have to “negotiate” the price, terms, etc. I knew what I wanted and Gregory made it happen…. Without the “haggling” that OTHER dealers make
The gentleman that took care of me was exceptional-he noticed I needed to attach my new registration to the windshield and offered to have it done for me - sometimes it's the little extra steps
Just a quick letter to express my appreciation! I just got home after purchasing a car from Dorscel, the dealer sales person being Kim. Kim made my experience easy, she was very informative and punctu
Tom M. - Elmira, NY
I appreciate the mission statement at Dorschel.I believe that each person at Dorschel knows they are important to the customer.I have been greeted by staff who know me just by my frequency of service
In my experience, other area dealerships and repair centers will only give you good service or a good deal if you 'know somebody' who works there. Dorschel has always treated me like a valued customer
I did not expect to be left feeling so non-pressured and comfortable with my purchase.
I was pleased with all aspects of the purchase from start to finish. Dorshel is a first class operation.
I wanted to extend my thanks and appreciation for the excellent service that was received by my daughter, Courtney. She is on her own for the first time since my wife and I just relocated to Ohio. She
My husband, who is a business owner too, is always telling me that the ship and crew, are only as good as the Captain. So, thank you, Captain Dorschel, for running a ship-shape organization.
Every effort is made at Dorschel to make it as convenient as possible. I usually wait for my car, and they have actually turned this into a very pleasant experience for the customer. Dorschel, and the
This was absolutely the best car buying experience that I have ever had! Not only did you understand my needs and find the perfect vehicle for me, but you both made the entire experience stress-free a
I was very impressed with the professionalism, communication and exceptional customer service with everyone involved. I can understand how many people are discouraged with the sales process at many of
I wanted to personally express my pleasure with some of the new procedures you have instituted. Dealing directly with your used car manager while appraising our trade-in, helped ease the emotional rol
The service staff always treats me with the highest level of professionalism. They are also nice and do their best to make me feel good even about the most unpleasant situation.
I trust my long-time service writer. As a woman, I know in the past (at various service centers – dealer and other) I have been told I need service that I really don’t because I was seen as unknowledg