We'd like to commend the exceptional service and attention we received from Andrew. He exemplifies: clear. simple. different. From his welcoming handshake to our drive off the lot, Andrew made our exp
Ken F., Webster, NY
I'd like to take a moment to comment on the willingness of Doug to go above and beyond in assisting me in any issue that I may have regarding my vehicle. He is always extremely courteous and helpful w
Dollie A. Prattsburgh, NY
I can’t tell you what an incredible experience it is NOT to have to “negotiate” the price, terms, etc. I knew what I wanted and Gregory made it happen…. Without the “haggling” that OTHER dealers make
The gentleman that took care of me was exceptional-he noticed I needed to attach my new registration to the windshield and offered to have it done for me - sometimes it's the little extra steps
that
Susan M.
Just a quick letter to express my appreciation! I just got home after purchasing a car from Dorscel, the dealer sales person being Kim. Kim made my experience easy, she was very informative and punctu
Tom M. - Elmira, NY
I appreciate the mission statement at Dorschel.I believe that each person at Dorschel knows they are important to the customer.I have been greeted by staff who know me just by my frequency of service
Jon N.
In my experience, other area dealerships and repair centers will only give you good service or a good deal if you 'know somebody' who works there. Dorschel has always treated me like a valued customer
Jeffrey W.
I did not expect to be left feeling so non-pressured and comfortable with my purchase.
Jeffrey F.
I was pleased with all aspects of the purchase from start to finish. Dorshel is a first class operation.
Jacqueline L.
I wanted to extend my thanks and appreciation for the excellent service that was received by my daughter, Courtney. She is on her own for the first time since my wife and I just relocated to Ohio. She
David B.
My husband, who is a business owner too, is always telling me that the ship and crew, are only as good as the Captain. So, thank you, Captain Dorschel, for running a ship-shape organization.
Karen C.
Every effort is made at Dorschel to make it as convenient as possible. I usually wait for my car, and they have actually turned this into a very pleasant experience for the customer. Dorschel, and the
Philip M.
This was absolutely the best car buying experience that I have ever had! Not only did you understand my needs and find the perfect vehicle for me, but you both made the entire experience stress-free a
I was very impressed with the professionalism, communication and exceptional customer service with everyone involved. I can understand how many people are discouraged with the sales process at many of
Rob S.
I wanted to personally express my pleasure with some of the new procedures you have instituted. Dealing directly with your used car manager while appraising our trade-in, helped ease the emotional rol
The service staff always treats me with the highest level of professionalism. They are also nice and do their best to make me feel good even about the most unpleasant situation.
Alexander C.
I trust my long-time service writer. As a woman, I know in the past (at various service centers – dealer and other) I have been told I need service that I really don’t because I was seen as unknowledg
Linda S.